Last updated: April 23, 2015

Privacy Policy

This Privacy Policy applies to Fresh Street Market which is owned and operated by H.Y. Louie Co. Limited.

This Privacy Policy covers Personal Information that we collect, use and disclose about you.  This Privacy Policy is meant to provide you with information about the Personal Information we collect, how we use and disclose it, and how we protect your Personal Information

Personal Information

Personal Information is identifiable information about you as an individual.  We collect, use and disclose Personal Information such as your name, your financial information, your personal preferences, your home address, as part of conducting transactions with you and when you visit our website.  We may also collect your phone number, driver’s license number, and information you give us about other people.  Contact information is your name associated with your business address, business email, business telephone, business fax, and other business contact information and is not considered Personal Information. 

How We Collect Your Personal Information

We collect Personal Information from you in various ways including through this website, face to face communications in our stores, email communications, telephone conversations, any social media interactions, and information you choose to provide us in the stores or on the website in connection with purchasing our products.  We may also collect Personal Information about you from third party service providers such as payment card providers and other financial institutions.

How We Use Your Personal Information

We use the Personal Information we have collected from you for various purposes related to our business including:

  • fulfilling your orders and requests for products, services or information;
  • to communicate with you about your order, including returns and processing issues;
  • to understand your preferences;
  • for marketing and advertising products and services;
  • to establish and manage an account with us;
  • to communicate with you about special events, promotions;
  • tracking and confirming and delivering your online order;
  • for any other reasonable purpose related to managing our business.

How We Disclose Your Personal Information

We need to disclose your Personal Information for reasonable purposes related to the operation of our business.  In some cases, we use third parties not limited to delivery service providers who ship and deliver online orders.  We may use other third party service providers, in which case, we will enter into contractual arrangements with them to ensure that they protect your Personal Information and use it only for the purpose of fulfilling their contract with us.  For example, we share Personal Information with third parties who perform services such as delivering orders and processing payments.

There are certain occasions where we are required to disclose Personal Information, such as in response to a law, statute or regulation, court order, summons or subpoena, or otherwise where it is necessary to comply with the law.  We also may disclose Personal Information for the purposes of conducting investigations, such as if we suspect fraud or otherwise to protect our property or the safety of our customers or employees. 

In the event of a corporate sale, merger or acquisition or other event, we also may disclose your Personal Information, in which case, you will be notified that there has been a change in ownership.

How We Secure Your Personal Information

We take steps, whether you are shopping online or in our stores, to use reasonable security measures to ensure that your Personal Information is kept safe from loss, unauthorized access, modification, or disclosure.  We use best information practices such as Secure Socket Layer (“SSL”) to encrypt card transactions, firewalls, roles-based access and use of authentication.  However, regardless of all of these best practices, we cannot guarantee that internet communications are always secure.

Withdrawing Consent

You have the right to withdraw your consent to the collection, use or disclosure of your Personal Information at any time except in the circumstances where withdrawal of consent would frustrate the performance of one of our legal obligations.  If you choose not to receive information from us, you may inform us of your opt-out request by selecting the opt-out or unsubscribe feature in our communications or by contacting us directly.

Accessing Your Personal Information

You have the right to know what Personal Information we have collected about you and to ask us to verify Personal Information if you think it is incorrect.  We will respond to your access request in compliance with our legal obligations.

Retention of Personal Information

We retain your Personal Information as long as necessary to fulfill the identified purpose or for the amount of time which is required or permitted by law. 

Protecting Children

Children are not the focus of our advertising nor of our website.  We do not collect Personal Information from children under the age of 13.

Contacting Us

To access your Personal Information, to ask us about this Privacy Policy, to make inquiries about our Privacy Practices, or to make a complaint, you can contact us at privacy@freshstmarket.com.

Privacy Policy Updates

We may update this Privacy Policy from time to time, in which case we will indicate the last updated date at the beginning of the Privacy Policy. 

This Policy will be governed by the laws of British Columbia and the laws of Canada. 

This Policy constitutes the entire agreement between you and us with respect to its subject matter.  You should also review our Terms and Conditions of Use to understand our use of cookies and Google analytics, and the legal terms and conditions that govern your use of this website.