Ordering & Returns - Fresh St. Market.com

Frequently Asked Questions (FAQs)

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How do I contact Fresh St. Market.com?

Got a question? Call 1-855-398-8181

We are available by phone Monday through Friday from 8AM-6PM. Alternately try email using our handy form that can be found on our contact page.

How do I start shopping at Fresh St. Market.com?

Before you start shopping with Fresh St. Market.com you need to set up your account. It takes less than a minute and all we need is your name, email address and for you to choose a password. Click Sign In at the top right of your screen and choose Signup from the drop down menu. All of your information is completely secure and once you're set-up you'll have full access to ordering and scheduling your delivery.

Is there a minimum shopping amount?

Yes, our current minimum shopping amount is $40.00 not including taxes, fees and delivery charge. If you are having difficulty reaching this amount, try to find a few products around your household that you are close to running low on. We suggest checking your bath tissue, dish soap, shampoo or laundry detergent. Be sure to check our specials too as we always have a great selection of products that are essential pantry staples priced to make you smile!

Once I have set up my account can I place an order?

Yes, you will be able to shop and complete an order immediately. You can select your items by viewing the various departments and their sub-categories. We also have a search box at the top of the screen to help you find the product you are looking for quickly. Once you have filled your cart with the groceries you would like to order, click Check Out at the top right mini-cart to begin the checkout process. This is where you will select your order delivery preferences, provide your delivery address and chose your payment option.

How do I schedule a delivery?

Scheduling a delivery is easy. In the top right mini-cart we let you know the earliest available delivery slot. Once you have completed your order you can proceed through the Checkout and select your specific delivery day and time.

Simply follow these steps:

  • Step 1: Select the Checkout button.
  • Step 2: Enter the billing address from your credit card. If your delivery address is different from your billing address, you can enter a that address at this step of the checkout process. 
  • Step 3: Schedule your delivery date and time. We allow you to order up to 6 days in advance and this screen identifies the available delivery slots. Choose here and enter any delivery instructions that you may have. Remember that you have to be home or have someone who can sign to acknowledge the delivery when we show up.
  • Step 4: Enter your credit card information. Credit Card purchases are processed by Moneris and your card information is never stored on our servers.

Are all of the products sold at a Fresh St. Market store available online?

Fresh St. Market.com sells the same products that can be found in our stores. We aim to give the broadest representation of our stores online however we are unable to list every item due to a variety of factors.

How often is your online inventory updated?

Products are added or removed from Fresh St. Market.com each and every day with our goal being 100% order fulfillment. 

What forms of payment do you accept?

When you go through the Fresh St. Market.com online checkout you will be prompted to choose your payment method. We currently only accept Visa, Mastercard and American Express for purchases through Fresh St. Market.com. 

Why do you take a pre-authorization on my credit card?

Because most orders contain items that require weighing (fruit, deli meats, etc.) your shopping cart total is an approximation due to small variances that can occur with weighed items. When you order we preauthorize your credit card for the approximate total of your cart plus 10% to allow for such possible adjustments on weighed items. The final charge to your credit card will occur the day after delivery, and will only be for goods actually received. We will never charge you for more than the pre-authorized amount.

Every effort is made by your personal shopper to get weighed  items as close to the ordered amount as possible.

Can I register several delivery addresses?

At Fresh St. Market.com you have the flexibility to update your delivery address on an order by order basis designating different addresses for each order placed. Please note however that each order must fall within the current delivery area. The Fresh St. Market.com website only allows for the storage of 1 primary delivery address. 

Can I change my delivery time/address after I’ve ordered?

YES! However, since your order is transmitted to our picking staff immediately after you receive confirmation, we will manually need to make changes to your order in our system. To make delivery changes please call our customer service line as soon as possible. You can find our contact information included in your order confirmation email and on our website under the “Contact Us” page.

Can I return goods?

With 100% satisfaction our goal, we are pleased to offer you a 100% Money Back Guarantee on items you are not satisfied with.

Simply return the product to the originating store along with your receipt and the credit card that the order was charged to and any of our cashiers will be pleased to process a full refund to your credit card account.

Please note that delivery drivers are unable to accept or process returns.

When will I get my groceries?

During the checkout process you are given the option to select a time slot for delivery. The system will allow for delivery in as little as 2 hours (depending on time slot availability) or in as many as 6 days in advance. 

What does it cost?

Fresh St. Market.com charges $7.95 for our delivery service. Orders must be valued at minimum of $40 before taxes, deposits and delivery fee in order to qualify for delivery.

Why is there only an estimated total? 

Please note that your shopping cart total is an approximation due to small variances that can occur with weighed items. When you order we preauthorize your credit card for the approximate total of your cart plus 10% to allow for such possible adjustments on weighed items. The final charge to your credit card will occur the day after delivery, and will only be for goods actually received. We will never charge you for more than the pre-authorized amount.

Every effort is made by your personal shopper to get weighed  items as close to the ordered amount as possible.

How do I know my order has been received?

Once your checkout is successful, we will automatically send you an email to confirm your order information, including the address, phone number, selected delivery day and time, items chosen, and approximate order total (the actual total may vary due to any random weight fresh items in your order) If you do not receive the confirmation email message, please contact our customer service line.